JD3 Lasers LLC · Legal

Refund Policy

Last updated: May 2026

14 days. No questions asked. If JD3 ZoneTools doesn't fit your workflow, email john@jd3lasers.com within 14 days of purchase. We refund the full purchase price to your original payment method, and your license is revoked.

What that actually means

We don't ask why. We'd like to know if something is wrong with the product so we can fix it, but you don't have to tell us. Send the request and we process it.

After 14 days

Refunds are case by case. If you discover a hardware incompatibility or something materially broken that we missed, we'll work with you. Outside that, paid licenses past the 14-day window are non-refundable.

Multi-license and volume orders

Full refund on the entire order within 14 days. Per-license refunds within a multi-license order are also fine, same 14-day window, by request.

How to request a refund

Email john@jd3lasers.com from the address you used to purchase. Include the license key or order ID if you have it. Most refunds process within one business day.

Refunds through the payment platform

If you request a refund through the payment platform that handled your purchase instead of emailing us, the same 14-day window applies and your license is revoked.

Contact

Questions about this policy: john@jd3lasers.com